FAQ
FREQUENTLY ASKED QUESTIONS
About JZ Styles
Customer Service
Our Story
What We Offer
Academy
New Classes
Schedule a Service
Tuition & Curriculum
Buy Now Pay Later
Affirm, Klarna, and PayPal
Education
Academy
Classes & Certifications
Buy Now Pay Later
Cancellation Policy
Waitlists
Find a JZ Certified Stylist
Sales Tax on Education
Find a JZ Certified Stylist
JZ Certified Stylist Map
Gift Certificates
Online & In-Person
Hair Care Line
The Rose Hair Shine
The Prenup Shampoo
The Sugar Daddy Conditioner
Returns & Exchanges
Buy Now Pay Later
Hair Extensions
Purchase Guide
Before & Afters
Buy Now Pay Later
Discontinued Colors
Returns & Exchanges
Hair Care
Warranty
Holiday Hours
Retail Hours
Salon Hours
2025 Holiday Shipping Schedule
International
Shipping Outside of the US
Using JZ Products Internationally
Mobile App
Available for iOS & Android
Policies
Returns & Exchanges
Color Matching Policy
Salon Policies
Products
Hair Extensions
Hair Products
Hair Care Line
Retail Store
Returns/Exchanges
Buy Now Pay Later
Restocks
Restock Notifications
Retail
Hours
Gift Certificates
Buy Now Pay Later
Free In-Person Color Matching
Returns & Exchanges
Return Window & Policy
Return Schedule
Returns & Shipping
Salon
Services
Policies
Gift Cards
Shipping
Where We Ship
Shipping Schedule & Policies
Cancelled Orders
Notifications
Stylist
Find a JZ Certified Stylist
Join the JZ Stylist Program
Sales Tax Exemption
FREQUENTLY ASKED QUESTIONS
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About JZ Styles
JZ Styles Customer Service Information
Support is available Monday-Friday 9-5 (Mountain Time).
You can reach us via email (jessi@jzstyles.com) or phone (801-404-6747, Line 2)
The JZ Styles Family and Story
Welcome! We’re glad you’re here. Visit our About JZ page to learn more!
What We Offer
JZ Styles offers high quality hair extensions, hair products, hair education, and salon services. We also enroll new students every quarter at our one-of-a-kind Hair Designer School, JZ Academy.
Academy
New Classes
JZ Academy is the only hair-focused school of its kind. New classes are offered
every January, April, July and October.
Call/text/email to learn more.
Phone: (801) 830-5883
Email: academy@jzstyles.com
Schedule a Service
We offer discounted cut, color, and extension services. Call the JZ Academy at (801) 830-5883 to book!
Tuition & Curriculum
To find out more about tuition, curriculum, and our Academy leadership team, check out our JZ Academy page.
Buy Now Pay Later
Buy Now Pay Later at Checkout
We do offer Buy Now Pay Later options. You will see the Pay Later options
during checkout. We offer Affirm, Klarna, and Paypal.
View Affirm’s full payment terms and disclosure requirements here.
Buy Now Pay Later in Retail Store
Buy Now Pay Later is available for retail via Affirm through Apple Pay.
View Affirm’s full payment terms and disclosure requirements here.
Buy Now Pay Later and Shipping
There is no shipping delay with Buy Now Pay Later orders. See Shipping Topics for more details.
Education
Academy
Our Academy is the only hair-focused school of its kind. New classes are offered every January, April, July and October. Visit the Academy FAQ page for more information.
Classes and Certifications
We offer many types of hair education courses, both online and in-person.
Visit our Education Guide to find the right course for you!
Buy Now Pay Later at Checkout
We do offer Buy Now Pay Later options for our classes. You will see the Pay
Later options during checkout. We offer Affirm, Klarna, and Paypal.
View Affirm’s full payment terms and disclosure requirements here.
Class Waitlist
After selecting a sold out class, enter your email address in the waitlist box.
Cancellation Policy
If you can’t attend your class, contact JZ Styles support. Our policy is: no refunds, transfers or exchanges.
Class Email Schedule
Class emails are sent out 2-3 weeks before the class.
Class Kit Delivery
You will receive the kit before the class. Expect the kit to arrive within a week of
the class. Email customer service if you want kit tracking information.
For Utah classes, we do not ship the kit. It will be waiting for you on class day.
Rooms at the Class Hotel
JZ does not save a block of rooms. You are more than welcome to book a room the class hotel. We do not provide hotel room discounts for classes.
What to Bring to Class
Color and Business Class: Notepad for notes is useful.
Hair Certification: Bring your JZ supplied kit, a mannequin head, and stand. All are
required. JZ does not provide a mannequin head or stand.
Find a JZ Certified Stylist
We have over 4,000 JZ Certified Stylists all over the globe. Find yours here!
JZ Styles is the educator and is not responsible for the actual installation.
States that Charge Sales Tax on Education
Hawaii, Louisiana, New Mexico, and West Virginia charge sales tax on education.
Find a JZ Certified Stylist
Find a JZ Certified Stylist
We have over 4,000 JZ Certified Stylists all over the globe. Find yours here!
JZ Styles is the educator and is not responsible for the actual installation.
Gift Certificates
Online Gift Certificates
Online gift certificates can only be used for online purchases at www.jzstyles.com. Online gift certificates cannot be used at JZ Salon or JZ Academy.
Physical (In-Person) Gift Certificates
Physical JZ Salon gift cards can be purchased in person at the salon.
Hair Care Line
The JZ Hair Care Line
We have our very own Hair Care Line made up of sulfate-free products that are perfect for all hair types, with or without extensions. Currently we offer a shampoo, conditioner, and hair serum.
The Prenup Shampoo & The Sugar Daddy Conditioner
Our shampoo and conditioner are free from phthalates, parabens & sulfate. They have a delicious cranberry, grape & orange scent and are perfect for all hair types. Both the shampoo and conditioner come in 3 sizes: 2oz (60ml), 10.1 oz (300 ml), and 33. oz (1 Liter).
To Rosé Hair Shine Serum
Our hair serum is an all-in-one treat to tame frizz and add shine to your hair. It is perfect for all hair types and is sulfate-free.
Product Returns/Exchanges
You can return/exchange the product within 30 days from the day of receipt if the
the product has not been opened or used.
Exchanges must be the same or lesser price. A refund will be issued for lower
priced exchanges.
**Note: If the product has been opened or used, it will be sent back to the
customer.**
Please visit our Returns page for more info and to begin the return process.
Buy Now Pay Later at Checkout
We do offer Buy Now Pay Later options for our products. You will see the Pay Later options during checkout. We offer Affirm, Klarna, and Paypal.
View Affirm’s full payment terms and disclosure requirements here.
Hair Extensions
Purchase Guide
Not quite sure what color, length, or method of JZ Hair to purchase? Browse our Hair Purchase Guide page to get to know JZ Hair before you buy.
Before & Afters and Hair Color Combos
We understand that it’s important to see how our hair looks before you buy. We have an entire page dedicated to showcasing our hair colors and lengths on different models. Visit the Before & Afters and Color Combos page here.
Buy Now Pay Later at Checkout
We do offer Buy Now Pay Later options. You will see the Pay Later options during checkout. We offer Affirm, Klarna, and Paypal.
View Affirm’s full payment terms and disclosure requirements here.
Discontinued Colors
The Emily, The Sarah, The Stormi, The Peyton, The Colly, and The MaryKate have all been discontinued.
Hair Returns & Exchanges
You can return/exchange the product within 30 days from the day of receipt as
long as the hair has not been worn, damaged, or removed from the original
packaging. **Note: If the product has been opened or used, it will be sent back to
the customer.**
Once we receive the original order, we will notify you via email. You can then call
and pay for the shipping fee and we will send out the replacement hair.
Please visit our Returns page for more info and to begin the return process.
How to Care for your Hair Extensions
Let's face it, extensions are expensive. In order to protect and lengthen the life of your hair, we recommend these tips.
Warranty
JZ Styles offers the best hair extensions on the market. Keep in mind that hair extensions need proper hair care to last. Please review our Hair Care Recommendations.
The JZ Styles hair warranty expires after six months. JZ Styles cannot guarantee the hair once it has been colored or toned. JZ Styles reserves the right to decide if we will warranty worn hair.
Holiday Hours
Retail Hours
While we don’t offer in-store pickup, you can shop at our retail store Monday through Friday from 9am - 5pm or Saturday from 9am - 2pm. We are closed on all major holidays.
Salon Hours
Our Salon front desk can assist you Monday through Friday from 9am - 5pm.
Salon Front Desk is not available on Saturdays. If you have questions, send us an email or give us a call. We are closed on all major holidays.
2025 Holiday Shipping Schedule
Holiday orders ship the following business day:
January 1
January 20
May 26
July 4
September 1
November 26 (Closed at 1pm) -28
December 23-25
International
Shipping Outside of the US
We ship to Australia, Canada, Europe, New Zealand, United Kingdom, and US.
We ship all orders the same or next business day. Depending on your location, expect 2-6 business days for express. For standard, expect 5-10 business days
Using JZ Products Internationally
Our curling irons and blow dryers will work internationally. However, you may need an electrical adaptor.
JZ curling irons use Type A or B electrical plugs. To see pictures of plug types,
visit: Plug & socket types (worldstandards.eu). For countries that don't have type
A or B receptacles, you can purchase a plug adaptor that converts your home country plug to type A/B receptacle.
Buy Now Pay Later Outside of the US
At this time, we do not offer Buy Now Pay Later outside of the US. We are working on it.
Mobile App
JZ Styles Mobile App for iOS
Be the first to be notified of product restocks by downloading the JZ Styles app. Available for iOS here.
JZ Styles Mobile App for Android
Be the first to be notified of product restocks by downloading the JZ Styles app. Available for Android here.
Policies
Hair Returns
You can return/exchange the product within 30 days from the day of receipt if the hair has not been worn, damaged, or removed from the original packaging.
**Note: If the product has been opened or used, it will be sent back to the
customer.**
Please visit our Returns page for more info and to begin the return process.
Product Returns
You can return/exchange the product within 30 days from the day of receipt if the the product has not been opened or used.
**Note: If the product has been opened or used, it will be sent back to the customer.**
Please visit our Returns page for more info and to begin the return process.
Exchanges
Exchanges must be the same or lesser price. A refund will be issued for lower priced exchanges.
Please visit our Returns page for more info and to begin the return process.
Color Matching Policy
We get many requests to color match hair. We love to help! However, JZ Styles cannot guarantee hair color suggestions and we cannot be held liable for suggestions. Ultimately, the stylist and client decide together what hair color is best.
For additional color matching assistance, please see Hair Guide and Hair Combos
If you have questions about this policy, send us an email or give us a call.
Email: jessi@jzstyles.com
Phone: 801 404-6747
Salon Policies
If a client is 30+ minutes late to an appointment, the client will need to reschedule.
If a client no shows or cancels within 24 hours before appointment, the client will be charged a fee. The fee depends on the service.
Products
JZ Hair Extensions
JZ Styles® Hair is single-donor cuticle human hair. This means the hair cuticle is intact and laying in its natural direction. Our goal is to provide the best quality hair to ensure longevity and the best possible experience with your JZ hair. Shop now for your jz hair or learn more about our hair extensions here.
Hair Products
We offer installation tools for stylists, brushes, shampoo & conditioner, hair serum, hot tools, and merchandise. Shop for our products here.
Hair Care Line
We have our very own Hair Care Line made up of sulfate-free products that are perfect for all hair types, with or without extensions. Currently we offer a shampoo, conditioner, and hair serum.
Retail Store
Don’t want to wait for shipping? We have a retail store with all of our products for you to purchase. We are located at 285 E State Rd, Pleasant Grove, UT.
Retail Hours:
Monday-Friday 9am - 5pm
Saturday 9am - 2pm
Product Returns/Exchanges
You can return/exchange the product within 30 days from the day of receipt if the the product has not been opened or used.
Exchanges must be the same or lesser price. A refund will be issued for lower priced exchanges.
**Note: If the product has been opened or used, it will be sent back to the customer.**
Please visit our Returns page for more info and to begin the return process.
Buy Now Pay Later at Checkout
We do offer Buy Now Pay Later options for our products. You will see the Pay Later options during checkout. We offer Affirm, Klarna, and Paypal.
View Affirm’s full payment terms and disclosure requirements here.
Restocks
Restock Notifications via the App
The best way to get restock notifications is to download the JZ Styles iOS or Android app! You can also join the JZ Styles Newsletter, add your email to the product waitlist notification, or follow us on Instagram.
Restock Notifications via the Newsletter
You can recieve restock notifications by joining the JZ Styles Newsletter here.
Product Waitlist
If a product is sold out, you can add your name to the product waitlist on the product page to get notified when it is back in stock.
Instagram Notifications
We announce all of our product restocks on Instagram, so give us a follow!
Retail
The JZ Retail Store
We have a retail store with all of our products for stylists and customers to purchase. We are located at 285 E State Rd, Pleasant Grove, UT.
Retail Hours:
Monday-Friday 9am - 5pm
Saturday 9am - 2pm
Physical (In-Person) Gift Certificates
Physical JZ Salon gift cards can be purchased in person at the salon.
Buy Now Pay Later
Buy Now Pay Later is available for retail via Affirm through Apple Pay.
View Affirm’s full payment terms and disclosure requirements here.
Free In-Person Color Matching Consultation
We offer free in-person color matching consultations! Stop by our retail store and we will find you your perfect JZ hair color.
Returns & Exchanges
Return Window
You can return/exchange the product within 30 days from the day of receipt as long as the hair has not been worn, damaged, or removed from the original packaging.
Please visit our Returns page for more info and to begin the return process.
Collections & Returns
Items purchased in a collection can NOT be returned individually.
Return Policy
You can return/exchange the product within 30 days from the day of receipt as
long as the product has not been opened or used.
**Note: If the product has been opened or used, it will be sent back to the customer.**
Please visit our Returns page for more info and to begin the return process.
Exchange Policy
Exchanges must be the same or lesser price. A refund will be issued for lower priced exchanges. Please visit our Returns page for more info and to begin the return process.
Return/Exchange Schedule
At this time, we don't take returns on Saturdays in JZ Styles Salon/Retail.
JZ Styles cannot issue refunds until the next business day after an order is placed.
Returns & Shipping
At this time, we do not cover return/exchange shipping outside of the US.
The original shipping cost paid for the order is not included in the refund for returns.
Salon
Salon Services
Our full-service salon offers extension installations, coloring, styling and cuts. We also offer spray tans!
Visit our salon page for all the details.
Salon Policies
If a client is 30+ minutes late to an appointment, the client will need to reschedule.
If a client no shows or cancels within 24 hours before appointment, the client will be charged a fee. The fee depends on the service.
Gift Cards at the Salon
At this time, only in-person gift cards are available for salon services. Online gift cards do not apply. In-person gift certificates can be purchased at our salon/retail location.
Shipping
Where We Ship
We ship to the USA, Australia, Canada, Europe, New Zealand, and United Kingdom. If we don't support your country yet, please contact us and we will see what we can do!
Shipping Schedule
Orders are shipped Monday-Friday.
Orders that we receive before 2:00 pm (mountain time) ship out that day. Orders received after 2:00 pm (mountain time) ship out the next business day. Orders placed Friday after 4 PM (mountain time) will ship the following business day.
Delivery Estimation
Ground, once fulfilled, takes 3-8 business days.
Express, once fulfilled, takes 2-5 business days.
Overnight, once fulfilled, takes 1-3 business days.
Canada Express Worldwide, once fulfilled, takes 2-6 business days.
JZ Styles cannot guarantee the time it takes for shipping, especially over weekends.
Shipping with Buy Now Pay Later
There is no shipping delay with Buy Now Pay Later orders.
Holiday Shipping
Holiday orders ship the following business day.
Retail Store
At this time, we do not provide in-store pickup. All jzstyles.com online orders are shipped. You can stop by our retail store to purchase our products Monday-Friday from 9-5 pm (mountain time) and Saturday 9-2 pm.
Cancelled Orders
JZ Styles cannot guarantee cancelled orders will not be shipped. We will do our best.
Shipping Notifications
JZ Styles orders receive two emails. 1st email is confirmation we received your order. 2nd email is when your order has been fulfilled.
Orders Over $1,000
Orders over $1,000 require a signature.
Stylist
Find a JZ Certified Stylist
We have over 4,000 JZ Certified Stylists. Find yours here!
JZ Styles is the educator and is not responsible for the actual installation.
Join the JZ Stylist Program
You don’t want to miss the perks you get from becoming a stylist. Join the JZ Stylist Program today!
Sales Tax Exemption on Orders
Yes! See Sales Tax Exemption for details.