Returns
Returns
We want you to love your JZ products! Unopened and unused items are eligible for a return or exchange within 30 days of delivery.
Start a returnPlease note: To maintain our quality and safety standards, any item that has been opened or used cannot be returned and will be shipped back to you.
Hair Extensions
Extensions must be unworn, undamaged, and still sealed in their original packaging.
Hair Care Products
Products must remain unopened and unused to qualify for a return or exchange.
Exchanges
Items exchanged must be of equal or lesser value. If your new selection costs less, we will automatically refund the price difference.
In-Store Returns
Our JZ Styles Salon & Retail location does not process returns on Saturdays.
Refund Timing
Refunds can be issued starting the next business day after your order is placed.
International Orders
We are currently unable to cover return or exchange shipping costs outside of the United States.
Shipping Fees
Original shipping fees paid on your order are non-refundable.
How to make a return
1Submit the Return Form:Complete all required fields in the form below so we can process your request quickly.
2Send It Back:Once approved, we will email you a prepaid UPS shipping label. Simply print the label, attach it to your package, and drop it off at any UPS facility. (We cover the cost of the return label to get your item back to us!)
3Next Steps Upon Arrival:As soon as your package reaches our HQ:
For Returns: We will issue a credit directly to your original payment method.
For Exchanges: A member of our team will give you a quick call to collect the shipping fee for your replacement item and get your new hair products on the way to you!
